DEF Corp Service Desk
DM
Day M. — IT Asset Support
🔴 Critical / Urgent
2
SLA: Respond < 30 min
🟠 Open Tickets
5
Awaiting action
🔵 In Progress
2
Being worked on
✅ Resolved Today
1
Average: 45 min
📋 My Queue — All Tickets
✅ Ticket resolved!